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Ward Medical Services
Good
3.7
Based on 73 reviews
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Up at Saint Augustine with family on vacation. Fiancé had knee surgery and borrowed a wheelchair to get around. Hit a hole in the sidewalk while exploring the old city and broke the wheel. This company stayed open so we could get a New wheel for the wheelchair and put it on for us. We could not find one to rent by or replace it with. I highly recommend using these people. They were very nice and knowledgeable. The guy had it fixed and out to us with time to spare.
Ward medical is a great place to work filled with people who are more than fair, honest, and respectful both to their customers/ patients as well as their employees. I know this first hand from Mr. Ward and Mrs. Cheryl. They both have helped me and my family when I was in a time of need. Along with doing a lot of the community and local charities. It hurts me to see someone would say otherwise and potentially hurt a local business. To Mr. Ray go work at any big corporation and see how you will be treated. They may advertise having a fair honest and respectful work place. But they will not help you with any day to day problems you may face.
Such a wonderful experience. Courtney was a true customer service professional !!! She far exceeded my expectations and made sure I had everything I needed to aide in my recovery.
Response from the owner: Thank you for the positive review TIm. We are very fortunate to have people like Courtney!
The folks at Ward are kind, patient and helpful. Very clean, well-stocked store with plenty of accessible parking.
Response from the owner: Thank you Paula!
Friendly staff.
Response from the owner: Thanks Lesa!
They had everything needed and the customer service was so kind and pleasant.
Just used the wheelchair rental service for my grandmother. It was quick, great pricing and convenient. Courtney assisted us with everything and ensured we got exactly what we needed.
Response from the owner: Thank you!
Bought a rolling walker today at Ward which was recommended to me. Staff was very knowledgeable & enumerated the pros and cons of each model. I would definitely recommend Wards to anyone looking for quality help with ability assistance aids - thank you ward medical services and Courtney T for your help!
They had exactly what I needed. Staff was kind and professional.
Response from the owner: Thank you for the review Rad!
Been working with Ward Medical for quite some time now and have seen that they provide quality products and put the patients first.
Response from the owner: Thank you David! It’s customers like you who keep us putting quality first!
Everyone on staff were friendly and very helpful! A very pleasant experience!
Wonderful staff and every equipment request was filled quickly and efficiently. As a caregiver, I've picked up many items from Ward ranging from bedside commodes to an oxygen machine and have had no problems with them submitting paperwork to my client's insurance company. Everything was quick and easy! I've used them for the past 5 years and I'm very happy their store and knowledgeable staff are here in St Augustine! : )
Was visiting St. Augustine and needed a wheelchair rental. Staff was very friendly when I called and offered to put the chair on hold for me until I could get there. Quality equipment and pricing was fair.
Wouldn’t consider going anywhere else forMedical equipment needs!!Wonderful, caring, family oriented business!!
Response from the owner: Thank you Margie!
Ward Medical was a life saver. We were travelling for the week and forgot a piece to my husbands Cpap machine. Ward medical was so friendly and helpful finding us the part we needed!
Response from the owner: Thank you! Hope your trip was great!
Very easy to deal! I rented a cryo machine for my acl surgery and the pricing was great along with customer service! Would definitely recommend! Thank you for the help!
I purchased crutches and rented a scooter from them. Service was great. So helpful & very friendly people. Would definitely use again.
Response from the owner: Thanks for the review Lynn!
Wonderful customer service! Courtney is the sweetest, and is always beyond helpful!
Response from the owner: Thanks Amy! We are truly blessed to have Courtney!
I've used Ward a couple of times now for a wheelchair rental and it has been easy, affordable, and efficient. Definitely recommend and will continue to use in the future!
Response from the owner: Thanks Kelsey! We love having you as a customer!
Ward Medical Services was super helpful when I called looking for tools I needed for a school assignment. The person on the phone answered quickly and I was able to go purchase the items I needed without having to travel out of St. Augustine.
Earl and his staff are incredibly helpful. Walked me through every step with a smile. Highly recommend this company for all your medical equipment needs!!
Have been using these guys for products for aging relatives and nothing but good things to say about their service, responsiveness and products.
Staff was extremely helpful when I was looking for some compression stockings. Took the time to find an appropriate fit! Ended up spending less and got a better quality pair then I purchased from my vein Dr. Highly recommended!
Response from the owner: Thanks so much!
Courtney, was more than accommodating with our rental services I highly recommend them and will use them again in the future.Thank you ⭐️⭐️⭐️⭐️⭐️
Response from the owner: Thank you for the positive review Daniel. We are fortunate to have Courtney and look forward to serving you in the future.
Courtney was, and continues to be, a huge help and guide during my husband's recovery and need for oxygen. She explains how to use the equipment, and I am confident that I can explain it to my husband when I leave her. She's a gem!
Response from the owner: Thank you, Brenda for the positive review. We are very fortunate to have people like Courtney, and we appreciate your business!
Couldn’t be happier with this place. Have used it for my mother when she used to visit for her oxygen. Just used it again for a wheelchair rental. Beautiful rental equipment. Highly recommend. Extremely helpful and friendly.
Response from the owner: Thank you!
My husband failed to pack everything needed for his CPAP. We only needed a gasket for the water chamber. Because we were out of state, Lincare would not sell us the gasket without a new RX even though we were in their system. Courtney at Ward Medical was more than happy to sell us the gasket and was very friendly and helpful. So thankful to have found them and we had a great vacation in St. Augustine!
Response from the owner: Thank you for your positive review Marilyn! Being a CPAP user myself, I have run into the same problem while on vacation. I’m glad that we could help!
I had a problem with my beach style wheelchair; it wouldn’t open.I found Ward Medical Supplies and took my chair there to see if they could fix it for me.They took a look and said they would try right there and then to fix it…a few minutes later he informed what was the issue and he then proceeded to repair my chair. I was surprised at how efficient and kind they were. Kudos to you all for being so caring and super nice. You SAVED MY DAY!Thank you allDiana
I was visiting St.Augustine on vacation when I was struck with debilitating back pain. I needed a wheelchair ASAP for the next 24 hours. I called a Medical Supply company who stated they could “only rent for a month for 260.00” no exceptions.However, when I called Ward Medical Services they immediately offered wheelchair rental services and the entire process went so smoothly.I was impressed with their excellent customer service and willingness to help a visitor who was touring your wonderful city. Thank you Ward Medical!
Response from the owner: Thank you Justin for the positive review!
Grabbed wrong cord to cpap. Came down from SC. Googled store, stopped and wola got a new cord and new mask too! Very nice people that I can’t thank enough!!! Thanks so much!! Y Bell❤️
They stayed open late for us to fix a broken wheelchair wheel. Without them we would have been stuck and our vacation ruined. Thank you so much!
Response from the owner: It was our pleasure Brit! Thank you for the opportunity to help. Enjoy your weekend!
Great place to do business friendly helpful just all around good experience place to go for home rental equipment if you have an injury or any other medical problem
This place is awesome. Courtney and staff were great. Left my cpap power cord in Ohio. She fixed me right up. Give her big raise
Response from the owner: Thank you so much! We are so glad we could help you.
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