If I could give more than 5 stars I would! I needed a suction machine for my mom and COURTNEY helped me throughout the whole process, she made it so easy! Courtney went over and beyond my expectations, she was super friendly, and VERY knowledgeable. A really cool thing about Wards Medical too is that they accept insurance! Thanks again Courtney, I will definitely be a returning customer.

They stayed open late for us to fix a broken wheelchair wheel. Without them we would have been stuck and our vacation ruined. Thank you so much!

We were vacationing in the area and needed a wheelchair for the day. These folks were very kind and accommodating! I highly recommend Ward Medical for your durable medical needs. If visiting the area; it would be best to call ahead but their store has most anything you could need for immediate use.

Ward Medical Services was super helpful when I called looking for tools I needed for a school assignment. The person on the phone answered quickly and I was able to go purchase the items I needed without having to travel out of St. Augustine.

The folks at Ward are kind, patient and helpful. Very clean, well-stocked store with plenty of accessible parking.

Wouldn’t consider going anywhere else for
Medical equipment needs!!
Wonderful, caring, family oriented business!!

They had everything needed and the customer service was so kind and pleasant.

They were kind and quick, also going the extra mile on customer service. We needed a power cord for a BiPap, they went our their way to fit one, and even changed the filter and replaced missing piece. Highly recommened

Mr. Earl Ward and his team members at Ward Medical Services in St Augustine are TOP NOTCH!! They serve the local community by providing needed medical equipment and they do it well! No one ever PLANS to break a bone, fall, have surgery or need assistance with walking devices, etc. However, if you do, they have items such as crutches, knee scooters, and much more! Check them out!!

I had a problem with my beach style wheelchair; it wouldn’t open.
I found Ward Medical Supplies and took my chair there to see if they could fix it for me.
They took a look and said they would try right there and then to fix it…a few minutes later he informed what was the issue and he then proceeded to repair my chair. I was surprised at how efficient and kind they were. Kudos to you all for being so caring and super nice. You SAVED MY DAY!
Thank you all
Diana

Courtney was, and continues to be, a huge help and guide during my husband's recovery and need for oxygen. She explains how to use the equipment, and I am confident that I can explain it to my husband when I leave her. She's a gem!

Grabbed wrong cord to cpap. Came down from SC. Googled store, stopped and wola got a new cord and new mask too! Very nice people that I can’t thank enough!!! Thanks so much!! Y Bell❤️

Was visiting St. Augustine and needed a wheelchair rental. Staff was very friendly when I called and offered to put the chair on hold for me until I could get there. Quality equipment and pricing was fair.

Wonderful customer service! Courtney is the sweetest, and is always beyond helpful!

I can't recommend Ward Medical Services enough. I needed a walker for my dad. The staff went out of their way to help me with my needs. They have a large inventory of everything you might need and reasonably priced. The staff was very helpful and knowledgeable. Like I said, I can't recommend them enough

Wonderful customer service. The technician who delivered and set up my mom’s hospital bed was incredibly kind and efficient and spent the time to explain to me the ins and outs of how the bed works. He cleaned up every speck of packaging that he brought and was courteous the entire encounter. Ordering the bed was also a seamless process. The lady who answered my call was helpful and kind and explained my options to me in a way that was actual very insightful. The bed itself if your standard hospital bed, no complaints there either.

My husband and I were traveling through Florida and stopped in St. Augustine overnight. We realized that a magnet was missing from his CPAP face mask. I called Ward Medical Services thinking I would have to buy a whole new head strap, but the associated was able to find just what we were looking for. She had two magnets waiting at the front desk when we came in. We really appreciated the Great customer service and care that they provided to us.

I was visiting St.Augustine on vacation when I was struck with debilitating back pain. I needed a wheelchair ASAP for the next 24 hours. I called a Medical Supply company who stated they could “only rent for a month for 260.00” no exceptions.

However, when I called Ward Medical Services they immediately offered wheelchair rental services and the entire process went so smoothly.

I was impressed with their excellent customer service and willingness to help a visitor who was touring your wonderful city. Thank you Ward Medical!

I've used Ward a couple of times now for a wheelchair rental and it has been easy, affordable, and efficient. Definitely recommend and will continue to use in the future!

Couldn’t be happier with this place. Have used it for my mother when she used to visit for her oxygen. Just used it again for a wheelchair rental. Beautiful rental equipment. Highly recommend. Extremely helpful and friendly.

They had exactly what I needed. Staff was kind and professional.

I purchased crutches and rented a scooter from them. Service was great. So helpful & very friendly people. Would definitely use again.

We were in St. Augustine on vacation and to attend a family wedding. My sister fell the first night we were there and broke her knee cap. After a trip to the ER and some crutches we knew we would need a wheel chair to get her around. We found Ward Medical Services and they were so helpful and very affordable to rent a chair for the week. Highly recommend!!!

Bought a rolling walker today at Ward which was recommended to me. Staff was very knowledgeable & enumerated the pros and cons of each model. I would definitely recommend Wards to anyone looking for quality help with ability assistance aids - thank you ward medical services and Courtney T for your help!

Staff was extremely helpful when I was looking for some compression stockings. Took the time to find an appropriate fit! Ended up spending less and got a better quality pair then I purchased from my vein Dr. Highly recommended!

I was on a weekend vacation to St. Augustine and found I forgot to pack the power cord for my CPAP. I called all around and found the Ward Medical Services had one. They close at 5 pm and, I had a half hour to get there. Even though I drove like a maniac, I was still five minutes late thanks to the rush hour traffic. As I pulled up, I saw the staff had just locked the door and were chatting out front. I told them my sob story and how I had battled the traffic to get there. They were sympathetic and opened so I could get the adapter. Very kind and decent folks running the place. Bless you for making my weekend more pleasant!

Very easy to deal! I rented a cryo machine for my acl surgery and the pricing was great along with customer service! Would definitely recommend! Thank you for the help!

Wonderful staff and every equipment request was filled quickly and efficiently. As a caregiver, I've picked up many items from Ward ranging from bedside commodes to an oxygen machine and have had no problems with them submitting paperwork to my client's insurance company. Everything was quick and easy! I've used them for the past 5 years and I'm very happy their store and knowledgeable staff are here in St Augustine! : )

Up at Saint Augustine with family on vacation. Fiancé had knee surgery and borrowed a wheelchair to get around. Hit a hole in the sidewalk while exploring the old city and broke the wheel. This company stayed open so we could get a New wheel for the wheelchair and put it on for us. We could not find one to rent by or replace it with. I highly recommend using these people. They were very nice and knowledgeable. The guy had it fixed and out to us with time to spare.

Ward Medical provides excellent customer service. Courtney took her time to explain all of our options and helped during a stressful time. She answered my questions and put my mind at ease. Ward Medical has professional staff that take their time to help customers.

Always helpful! Thank you.

Great place to do business friendly helpful just all around good experience place to go for home rental equipment if you have an injury or any other medical problem

I escaped harsh winter weather for almost a month in St Augustine! I’m awaiting knee surgery and the seated 4 wheel walker I rented as an adaptive device really made my experience of visiting local landmarks and shopping much less painful!
Thanks for being there Ward Medical !

This place is awesome. Courtney and staff were great. Left my cpap power cord in Ohio. She fixed me right up. Give her big raise

Ward Medical was a life saver. We were travelling for the week and forgot a piece to my husbands Cpap machine. Ward medical was so friendly and helpful finding us the part we needed!

I just returned a wheelchair we rented for 3 months. It was easy to renew the rental each month. Staff was very helpful and knowledgeable about equipment. Thank you for your assistance.

Earl and his staff are incredibly helpful. Walked me through every step with a smile. Highly recommend this company for all your medical equipment needs!!